This policy forms part of the Public Offer of VEXLAR DIGITAL LLC and sets out the procedure for canceling services and refunding money, including to a bank card. This policy does not limit consumer rights established by the laws of the Republic of Uzbekistan.
1. Cancellation Before Work Starts
If you cancel an Order before work on a paid stage has started, we refund the full amount paid for that stage.
2. Cancellation After Work Starts
2.1. If you cancel an Order after work has started, we refund the amount paid minus the cost of the hours actually worked and confirmed third-party expenses.
2.2. Hours worked are billed at the rate applied in the Order. We hand over to you the results of the work completed and a report on the hours spent.
3. Accepted Stages
Accepted stages are considered services rendered and are not refundable. Errors identified within 30 days after acceptance are fixed free of charge.
4. Support Subscription
4.1. After the Minimum Support Term ends, you can terminate the subscription by giving us at least 30 days’ notice.
4.2. A paid month in which services were provided is not refundable.
4.3. If we failed to provide services in a paid month through our own fault, we refund the amount in proportion to the period in which services were not provided.
4.4. If the subscription is terminated before the end of the Minimum Support Term, the additional payment provided for in clause 5.4 of the Offer applies.
5. Erroneous and Duplicate Payments
If you paid the same invoice twice or paid the wrong amount, we refund any overpayment in full.
6. Canceling a Card Payment
A card payment made in error can be canceled for the full amount on the day of payment. To do so, email us at info@vexlardigital.com as soon as possible.
7. How to Request a Refund
- Email info@vexlardigital.com with the subject line “Refund”.
- Include the invoice or Order number, the payment date and amount, the payment method and the reason for the refund.
- We review the request within 10 business days and inform you of our decision.
- The money is transferred within 10 business days after the decision is made.
8. Refund Method
8.1. Money paid by bank card is refunded only to the same card. Cash refunds are not provided.
8.2. Money paid by bank transfer is refunded to the account from which the payment was made.
8.3. How long it takes for a refund to reach your card depends on the card-issuing bank and is usually up to 30 calendar days.
9. Disputes
If you disagree with a refund decision, send a claim to info@vexlardigital.com. Disputes are resolved in accordance with Section 15 of the Offer.
Questions about this document? Email info@vexlardigital.com.