This document describes how VEXLAR DIGITAL LLC provides its services and hands over their results. It forms part of the Public Offer.
1. General Provisions
1.1. All services are provided remotely. Results are delivered electronically. No physical goods are shipped.
1.2. The services are available to clients in the Republic of Uzbekistan and in other countries.
2. Start of Services
2.1. Work on a stage begins within 5 business days after the stage payment is received and you have provided the necessary materials and access, unless the Order specifies a different period.
2.2. The support subscription takes effect on the first day of the paid period.
3. Timelines
3.1. The timeline for each stage is specified in the Order. Guidelines: website — from 3 weeks, Telegram bot — from 3 weeks, online store — from 6 weeks, mobile app — from 8 weeks.
3.2. Timelines are extended by any delay in payment, materials or responses on your side.
4. How We Hand Over Results
- Source code — via repository access or as an archive.
- Deployment — to servers or hosting registered in your name.
- Mobile apps — published under your App Store and Google Play accounts.
- Design — links to Figma files and exported mockups.
- Access credentials and documentation — by email or via secure cloud storage.
5. Progress of Work
Every week we show you a working result, update the task board and send a short report. The responsible project manager named in the Order is available during business hours.
6. Acceptance
6.1. Upon completion of a stage, we deliver the result and an acceptance certificate.
6.2. You have 5 business days to accept the stage or send your comments. We address comments within the agreed scope free of charge.
6.3. If no comments are received within 5 business days, the stage is deemed accepted.
7. Subscription Support
7.1. Requests are accepted by email at info@vexlardigital.com and on Telegram at @vexlardigital.
7.2. Business hours: Monday to Friday, 9:00–18:00 Tashkent time (UTC+5). On the Partner plan, critical incidents are handled around the clock.
7.3. Response time: Start — one business day; Business — up to 4 hours for critical incidents; Partner — up to 1 hour for critical incidents.
7.4. Every month you receive a report on the work performed and the hours used.
8. Warranty
For 30 days after acceptance of a stage, we fix free of charge any errors we made during development.
9. Claims
Send claims regarding quality or timelines to info@vexlardigital.com. We review them within 10 business days and inform you of our decision.
Questions about this document? Email info@vexlardigital.com.